Faq’s

Please explore our Frequently Asked Questions. If you have any questions feel free to contact us directly.

General

It is always best to book your reservation as early as possible…ideally 60-90 days in advance. It is also recommended that you book even earlier for peak travel weeks (holidays, spring break, and summer). In addition, a minimum of 60 days notice is required to avoid a late booking fee on last-minute reservations.

Yes. We do allow our guests to book reservations under the required 30 to 45 days, however a late booking fee will apply. Please note all reservations are based upon availability.

We work with multiple partner properties at each of the accommodation levels in order to provide our guests with the greatest amount of availability when it comes to booking their travel dates. Peak season weeks do fill up quickly, so we encourage you to book your preferred dates as early as possible. In most cases,when you purchased your promotional vacation package, you paid for a specific accommodation type (standard, premium, luxury or condo). Once you book your travel dates, you will receive a travel confirmation notice that will give you the specifics of where you will be staying. Upgrades, are often available for purchase by calling our Customer Service team at 1-844-544-4822.

Information regarding the Welcome Center where you will check in is located in your reservation confirmation letter. 

In many cases, the Welcome Center will be located on the same property where you will be staying. In other cases, the Welcome Center will be located in the same general vicinity as your accommodations.

Information regarding the Welcome Center where you will check in is noted in your reservation confirmation letter.

In most cases, you can check into the Welcome Center between 10am and 3pm. However,please double check with your Welcome Center to confirm their hours of operation. However, your actual accommodations are not usually available for check-in until 4pm. Information regarding the Welcome Center is in your reservation confirmation letter.

Decisions that affect a family’s future vacation lifestyle are important, and having your partner there to weigh in on the decision is something the resorts require.Sponsoring resorts seek ideal couples and families who will truly take advantage of and enjoy all of the benefits of their vacation ownership plans.Resorts use the married and/ or co-habitating requirement as a way to ensure each couple selects the plan that best suits their family as a whole, and to deter the abuse of the promotion vacation offer (free accommodations, tickets,etc.) for events such as bachelor and bachelorette parties or getaways where the individuals may just be using the promotional offer as a means of financing their vacation.

The package is transferable to anyone who meets the promotional requirements outline at the point of sale.

Please check the terms and conditions of the promotional vacation package you purchased.Most packages come with either a standard or premium room which can accommodate up to 4 people. 

Based on availability, you may be able to upgrade your accommodations to a 1, 2 or 3 bedroom condo for a nominal additional cost. Another option may be to book a second room. Please contact our Customer Service team at 1-844-544-4822 for all upgrades and additional room needs.

In most cases, you will receive your gift upon completion of the VIP resort sales presentation. Occasionally, you may be “pre-gifted” at the time of arrival by leaving an imprint of a major credit card until the completion of your resort presentation.

All adults over 18 are required to attend. There is child care provided during the Orlando presentation.

The sales presentation is approximately 90 minutes long.

You are not required to purchase anything. We only require you and your party to attend the resort sales presentation.

The tour is scheduled at the Welcome Center upon arrival and is normally set up for the day after you check in.

The sales presentation reservations may not be scheduled before arrival at the Welcome Center. A specific tour time may be requested; however, the actual time will be based upon availability and confirmed at check-in.

You have 18 months to use your vacation package. If you would like to travel after that date you may buy a new package by contacting Customer Service at 1-844-544-4822.

Notunless a rental car was included in your promotional vacation package. You areresponsible for all transportation (Ex: air, car, train, etc.).

Pleasecontact the Welcome Center if you will be arriving late. Contact informationfor the Welcome Center is located on your reservation confirmation letter.